🏄‍♂️ Customer Guide

How to Rent a Surfboard with Madeira Surfing

This guide explains step by step how to rent a surfboard with Madeira Surfing. Please read it carefully before renting to ensure a smooth and easy experience 🤙

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1️⃣ Initial Contact

Before renting, you can contact us through:

• 📱 WhatsApp (fastest option)

• 📸 Instagram / Facebook

• 🌐 Official website

This allows us to assist you if needed, but the rental itself is completed online.

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2️⃣ Choosing Your Surfboard

We offer surfboards suitable for all levels:

• Softboards – ideal for beginners

• Funboards – stable and versatile

• Shortboards – for experienced surfers

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3️⃣ Rental Duration

You can rent a surfboard for:

• 1-2 days

• 3 days

• 4 days

• 5 days

Rental prices are fixed and displayed online.

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4️⃣ Payment Process (Mandatory)

⚠️ All payments must be completed before access is granted.

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💳 Surfboard Rental Payment

The rental payment must be made through one of our official platforms:

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• 🌐 Madeira Surfing Website- https://madeirasurfing.wixsite.com/madeirasurfing/tourseprecos

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• 🔗 Official Linktree - https://linktr.ee/madeirasurfing

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On these platforms, you can select the rental period (1–5 days) and pay securely by card.

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💶 Security Deposit (250 €)

In addition to the rental fee, a security deposit of 250 € must be paid.

• This amount is a refundable deposit

• It will be returned on the day of board return, after inspection

• The deposit covers possible damage or loss

⚠️ If the surfboard is not returned in good condition, part or all of the deposit may be retained.

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5️⃣ Container Access & Board Pickup

🔐 Access Code System

After both payments are confirmed (rental + deposit):

• You will receive a personal access code

• This code allows you to:

  • Open the container

  • Take your surfboard

  • Close the container securely

📦 Inside the container you will find:

• Your surfboard

• Leash and fins

• A guide with all necessary instructions for correct use

⚠️ No access code is sent until all payments are completed.

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6️⃣ During the Rental – Important Care Rules

To keep the equipment in good condition:

• Always use a leash

• Do not leave the board under direct sunlight

• Avoid dragging the board on rocks

• Handle the equipment with care

⚠️ Any damage must be reported immediately.

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7️⃣ Board Return

• On the return day, use the same access code

• The code allows you to open and close the container

• Place the surfboard correctly inside the container

🛠️ Board Inspection

• The board will be inspected by the Madeira Surfing team

• If everything is in good condition, the 250 € deposit is refunded

• If damage is found, responsibility and costs will be assessed

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ℹ️ Important Information

• Rentals are for adults or minors accompanied by a responsible adult

• The customer is fully responsible for the equipment during the rental period

• Loss, theft, or serious damage may result in additional charges

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📞 Need Help?

If you have any questions, please contact us via WhatsApp or our social media channels.

🌊 Madeira Surfing – Surf with locals, surf with experience 🤙